Refund policy
How cancellations and refunds work for confirmed workshop, clinic, and coaching places.
Before a place is confirmed
Sending an enquiry does not create a paid booking. No fee is due until we confirm a place in writing and state any deposit or balance required.
Cancellations by you
If you cancel a confirmed group workshop or clinic place at least seven days before the start time, we refund any fees paid for that sitting, less any non-recoverable card processing costs we actually incur.
Cancellations inside seven days are generally non-refundable because the seat cannot be reliably refilled. We may offer a transfer to a later published date at our discretion.
Coaching hours cancelled with at least 48 hours’ notice may be rescheduled once at no extra charge. Shorter notice may forfeit the hour fee.
No-shows
If you do not attend a confirmed sitting without notice, fees for that sitting are non-refundable. Worksheet packs already posted are not reclaimable.
Deposits
Where a deposit holds a place, the confirmation email states whether it is applied to the balance or held separately. Deposit refunds follow the same timing rules as full fees unless the confirmation states otherwise.
Cancellations by us
If we cancel a sitting, you may choose a full refund of fees paid for that sitting or a transfer to another date.
Materials
Printed worksheet packs provided on the day are included in the lesson fee. Digital pre-reads already sent remain yours for personal study and are not separately refundable once delivered.
How to request a refund
Email info@innovativesyscloud.digital with your name, the lesson date, and the reason for the request. We aim to respond within five business days. Approved refunds are returned by the original payment method within ten business days of approval.
Australian Consumer Law
Nothing in this policy limits rights you may have under the Australian Consumer Law that cannot be excluded.